Return & Exchange
How do we handle problems?
Defective Product
Customer has 30-days to contact us for defective product. We will send replacements for all defective product at no cost to customer. If customer prefer to return a defective product for REFUND, customer is responsible for shipping cost of returning. We will refund the product purchase price, minus the shipping & handling fees.
Received Wrong Product
We will verify if the product received is wrong or it is just user error. If it is our error, we will ship the correct product immediately, along with a pre-paid label for customer to return the wrong one.
Product Warranty Claim
All warranty claim is subject to approval. Please contact us.
Batteries
All batteries come with 30-days warranty upon shipment arrival. The battery must be defective due to manufacturer defect and not functioning. Any battery that is not functioning due to customer inflicted damages is not covered under the 30-days warranty. If the battery does not hold a charge, that is not covered under this warranty. You must follow the instructions written in your wireless phone's manual regarding battery charging instructions. SMAVCO recommends charging the battery for 12 hours without interruption for the first time. After charge it for 12 hours, use the phone until it drains out the power and repeat this at least 3 times after to prevent the battery from not functioning properly. This will expand the battery lifespan and extend the usage time.
Manufacturer Warranty
All products comes with 1-year manufacturer warranty. Customer must be the original purchaser of the case. It covers the defect that is related to production failure. This warranty does not cover for wear and tear, accidental damage, misuse, improper care or alternation, or force majors, such as floods and earthquakes. Any repair work on Aftermarket products by unauthorized third parties voids any warranties. SMAVCO does not take any responsibility for third party products, i.e., SMAVtronics will not reimburse any damage to devices used together with Aftermarket products.
Customer is responsible to pay shipping for sending it back for warranty replacement. We will replace the same product (SKU) to customer.
Other
Please contact the manufacturer for product warranty after 30-days. We are more than happy to help you look for manufacturer contact information. Please email us.
Terms
Returns are not accepted without Approval. Return items must be in new unused condition with all retail packaging in good condition. We do not accept returns which are not in original condition. All merchandise should be returned to:
Return and Exchange DeptSMAVCO, LLC
7595 Currell Blvd Unit 25093
Saint Paul, MN 55125